I am an experienced professional with a strong background in customer support, quality assurance, short term insurance, training, and orientation. With over 8 years of customer service experience, including my current role at Prime Meridian Direct as a Customer Service agent. I excel in providing unparalleled support to customers, ensuring lasting satisfaction.

In my previous role as a Customer Support Supervisor, I honed exceptional communication and problem-solving skills. I adeptly resolved complex customer issues promptly, staff management, and efficiently while ensuring adherence to company policies and standards. With a proven track record

of achieving key performance indicators (KPIs), for my team. I consistently deliver exceptional results.

As an innovative individual, I am self-driven and highly motivated to enhance my skills and knowledge continuously. I am known for my reliability, punctuality, and ability to thrive in high-pressure environments while effectively multitasking. My approachable and friendly nature, coupled with my passion for delivering quality service enables me to build strong relationships with customers and team members.

I am a dynamic individual who also serves as the coordinator for an NGO, a prominent GBVF organization committed to fostering positive change in the community.

Currently, at Prime Meridian Direct, I continue to deliver exceptional service, effectively manage client relationships, and contribute to the company’s retention efforts. My dedication and expertise in customer support, quality assessment, training, and orientation make me an asset in driving success in any role.