Passionate about ensuring seamless journeys for every rider and driver, I am Jessica Theron – your go-to problem solver in the fast-paced world of e-hailing and customer support. With a knack for excellent communication and a commitment to delivering top-notch service, I thrive in providing solutions that elevate the overall experience for your valued users.

Experience:

Provided first-class support to riders and drivers in the e-hailing and food delivery markets, addressing inquiries, resolving issues, and ensuring a positive customer experience. Collaborated with cross-functional teams to improve service offerings based on user feedback. I have experience providing support in the the following markets: South Africa, Nigeria and Netherlands.

Systems:

Slack, Zendesk, Google Docs, Microsoft Office, Teams

Language Abilities:

I am native and fluent in English and Afrikaans (read, speak and write).

Why Choose Me:

I am not just a customer service agent; I am your navigator through the e-hailing cosmos. My commitment to providing stellar support, coupled with a deep understanding and experience in the industry, ensures that every interaction is a step towards a smoother, more enjoyable journey for your users.

Let’s ride towards customer satisfaction together!