Project Description:
We are seeking an experienced and dynamic trainer to deliver an engaging and comprehensive Customer Service Leadership training program. The trainer will be responsible for presenting a curriculum that equips customer service leaders with the skills and knowledge necessary to inspire, manage, and lead their teams effectively. The training should focus on leadership strategies, team management, communication skills, conflict resolution, performance monitoring, and fostering a customer-centric culture.
Responsibilities:
- Conduct interactive and informative training sessions.
- Utilize various training methods (e.g., workshops, role-playing, activities) to ensure participant engagement.
- Provide practical tools and strategies for effective leadership in a customer service environment.
- Assess and measure the impact of the training on participants’ performance.
Requirements:
- Proven experience in customer service and leadership training.
- Strong knowledge of customer service principles and leadership techniques.
- Excellent communication and presentation skills.
- Ability to create a positive and productive learning environment.
- Flexibility to adapt training materials to meet the specific needs of our organization.
If you have a passion for teaching and empowering leaders in customer service, we would love to hear from you! Please submit your application along with a portfolio of your previous training projects.
