I am Thando Mahlangu a well-versed Customer Service Representative with 5 years of experience.

I have 3 years experience in the ISP industry and 2 years experience in the e-hailing industry. 

With both local and international exposure, I have worked with clients and customers from South Africa, Kenya, Nigeria, the United States of America and the United Kingdom.

Systems:

I have worked on systems such as Trio, Zendesk, BeeHive, Halo, Siebel, Microsoft Office and Teams.

Support channels:

The channels of support that I have used to engage with clients and customers are voice, chat and email.

Why choose me:

I have strong interpersonal skills and an amazing ability to build client’s trust and create a great overall customer service experience. 

My biggest strength as a Customer Service Representative is my ability to always remain calm and to go above and beyond to reach all goals and objectives that have been set.

I am also a dedicated, self-motivated, optimistic and friendly individual with an unwavering positive attitude!