Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction.

Experience:

Provided first-class support to riders and drivers in the e-hailing  markets, addressing inquiries, resolving issues, and ensuring a positive customer experience. Became an assistant manager where I assisted my line manager with his day to day duties, setting up team meetings, coaching sessions and QA feedback. 

Skills:

• Good communication skills.
• Problem solving skills.
• Relationship building.
• Computer skills.
• Leadership skills.