Innovative and well-spoken Customer Service Specialist equipped with demonstrated experience in ensuring smooth sales process, and building instant rapport. Well-versed in researching and resolving customer problems by utilizing strong problem-solving and communication skills to deliver customer satisfaction. Passionate about assisting clients through needs analysis, aims to add value, and thrives for accuracy when performing duties. Communicates effectively and creates solutions, possesses a willing-to-learn mindset, and is keen for an opportunity to contribute to the company’s success and increase productivity.

Experience:

I am skilled in providing high-quality service varying but not limited to ticket support, phone support, and price reviews in the e-hailing industry. This applies to riders and drivers in multiple markets such as South Africa, Nigeria, and Thailand. I also participated in the internal escalations team formed to address process-related queries for other agents. As a testament to my leadership skills, my team selected me to represent them in monthly sessions with top management to address any issues that employees of all levels had. In addition to my main tasks, I also shadowed the training department to gain firsthand experience in onboarding training experience and coaching.

Language skills: 

I am fluent in English and isiZulu, however, I can understand, read, and converse in other official South African languages such as Sesotho and isiXhosa.

Why you should work with me:

My dynamic personality paired with my demonstrated skills and exceptional communication skills provide a great balance that allows me to be in any environment. I am dedicated to serving and adding positively to the overall experience that your users will have when using your platform or product.