About me:

My name is Harriet Bekwaphi, a go-getter passionate about ensuring a seamless journey for every driver and rider. Giving them the best customer service, I can give them. With a knack for excellent communication and commitment to deliver top tier service. I thrive in giving solutions that elevate the overall experience for your valued users.

Experience 

I have experience providing support in the following markets South Africa and Nigeria. Collaborated with cross-functional teams to improve service offerings based on user feedback. I provided first class support to all drivers and riders in the e-hailing delivering markets, addressing inquiries, resolving issues and ensuring positive excellence customer experience.

Systems:

Zendesk, Slack, teams and Microsoft 

Language abilities:

Iam native and fluent in English and Afrikaans (speak,read and write) Zulu, Sotho,Pedi, Tawanda and Xhoza (speak)

Why choose me:

I have more than 5 years customer service experience. My commitment to providing a stellar support coupled with a deep understanding of and experience in the industry ensures that every interaction is a step towards a smoother, more enjoyable journey with your users.

Let’s strive towards excellence customer satisfaction together!!