About me

My name is Harriet Bekwaphi, a go getter passionate about ensuring a seamless journey for every rider and driver. Giving them the best customer service, I can give them. With a knack for excellent communication and a commitment to delivering top tier service. I thrive in giving solutions that elevate the overall experience for your values users.

Experience:

I have experience providing support in the following markets: South Africa and Nigeria. Collaborated with cross-functional teams improve service offerings based on user feedback. I provided first class support to all riders and drivers in the e-hailing delivering markets, addressing inquiries, resolving issues, and ensuring positive excellent customer experience.

Systems:

Slack, Zendesk, Microsoft and Teams

Language Abilities:

Iam native and fluent in English and Afrikaans (read, speak and write), Zulu, Sotho, Xhoza Tswana, Pedi (speak).

Why Choose me:

I have more than 5 years customer service agent. My commitment to providing stellar support, coupled with a deep understanding and experience in the industry, ensures that every interaction is a step towards a smoother, more enjoyable journey for your users.

Hourly rate:

R80

Let’s stive towards excellent customer satisfaction together!!